Privacy Policy


This privacy policy applies to Hippocase Ltd, owner of website and related bodies (us, we, our). We take the protection of your personal information very seriously and are committed to compliance with applicable privacy and data protection laws, including the Privacy Act 1988 (Cth) and the EU and UK General Data Protection Regulation (together, the GDPR).

This privacy policy gives you information on how we collect, store, use, process and disclose personal information. Personal information and/or personal data (the terms commonly used in applicable privacy laws) is information or an opinion about an identified or reasonably identifiable individual, whether the information or opinion is true or not and whether the information is recorded in a material form or not.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please write to us using the contact information specified herewith, or send a support ticket via the company website.

Why we collect your personal information

The personal information that we collect depends on our relationship with you, the circumstances of collection and the services that you apply for, purchase, and/or enquire about. We may use personal information you have supplied for purposes including to:

  •  identify you as the user of our services and to provide better client service to you;
  •  perform authorized financial transactions with you and your associated service providers;
  •  operate our business, including as it applies to you;
  •  to fulfill our legal and regulatory obligations;
  •  to improve and optimize our platforms (including our website) and services.
Lawful basis of processing information

We only collect and use personal information about you when the law allows us to. To the extent you are located in the United Kingdom (UK) or European Economic Area (EEA) we most commonly use personal information where:

  •  the data subject (you) has given consent to the processing activity taking place;
  •  If the processing is necessary for the performance of a contract;
  •  if the processing is necessary for compliance with a legal obligation;
  •  if the processing is necessary for our legitimate interests or those of any third party.

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make it clear to you what those legitimate interests are at the relevant time.

What information we collect and how

Consistent with the provision of our services, the types of personal information we may collect and hold includes the following.

(a) Identity and contact details – including individuals’ first and last name, email address, phone number, and other identifying and contact information.

(b) Payment information – including any personal information associated with any payment information provided.

(c) Other information – text of written and oral communications gathered in the course of our interaction with you, including other information from your interactions with us online, such as any feedback you provide us, when you communicate with our customer support, cookie information, IP address, URL’s, search histories and other associated information.

We may collect personal information directly from you in the course of providing our services, from our website, mobile applications and other online platforms (to the extent applicable), and/or directly from you, including using cookies (data files placed on your device or computer), log files and security tokens.

How long we keep information for

We pride ourselves on ensuring that your personal information is only retained for the period that we need it for, in accordance with laws, regulations, professional obligations that we are subject to and our business needs.

Security of personal information

We take the responsibility for protecting your privacy very seriously and we will ensure your data is secured in accordance with our obligations under applicable privacy laws. We have technical and organizational measures in place to ensure personal information is secured and to protect it from unauthorized access, use and disclosure. For example, we have in place a robust access control policy which limits access to your personal information to those employees, contractors and other third parties who only have a business need to know your personal information. We also have policies and procedures to handle any potential data security breaches and data subjects, third parties and any applicable regulators will be notified where we are legally required to do so.

Your individual rights

We will take all reasonable steps to ensure any personal information we collect, use or disclose is up to date and accurate. If you believe personal information that we hold about you is not up to date or accurate, you may ask us to correct it.

You may ask us to provide you with details of the personal information we hold about you, and copies of that information. We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.

If we provide you with copies of the information you have requested, to the extent permitted by law, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.

Please direct all requests for access and correction using the contact details set out below herewith.

Failure to provide personal information

Where we need to collect personal information by law or in order to process your instructions or perform a contract we have with you and you fail to provide personal information when requested, we may not be able to carry out your instructions, perform the contract we have or are trying to enter into with you or provide you the products and services you are requesting. In this case, we may not be able to provide you the products and services you have requested, but we will notify you if this is the case at the time.

Transfers to third parties

We may disclose your personal information to some third parties to help us deliver our services. These third parties may include the following:

  •  Third parties that support us to provide services e.g., IT support, cloud-based software services, providers of telecommunications equipment);
  •  Third party technology and marketing services;
  •  Payment service providers;
  •  Web analytics and search engine provider to ensure the continued improvement and optimisation of our website.
Right to complain

We take any complaints about our collection and use of personal information very seriously.

If you think that a breach of the Privacy Act 1988 (Cth) or GDPR has occurred, please raise this with us in the first instance.

To make a complaint, please contact us via email on

Third party links

Our websites may contain links to other websites from time to time. Please note that we do not control, and are not responsible for, the content or practices of these other websites. Our provision of any third-party links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This policy does not apply to any third-party websites, which are subject to any privacy and other policies they may have.

Additional information

Your trust is important to us. That is why we are always available to talk with you at any time and answer any questions concerning how your personal information is processed. If you have any questions that could not be answered by this privacy policy or if you wish to receive more in-depth information about any topic within it, please contact our DPO and Compliance Team via email on

Policy review and amendments

We keep this privacy policy under regular review. This privacy policy was last updated on 17 January 2023.

We reserve the right to update this privacy policy at any time, and we will provide you with a new privacy policy or notify you using a method determined by us when we make any substantial and/or material updates.